Help

An AI analyst — a face and a voice you talk to out loud, in a live call. It is not a recording, and it is not a human. It knows how crypto markets work and will talk through them with you.

No, and it is built not to. This is an educational conversation, not advice. The analyst explains how things work and how people think about them — it will not tell you what to buy, and it cannot see your accounts.

It explains mechanisms, unpacks jargon and walks through how different people approach a decision. What you do with that is yours.

Yours. It answers in the language you speak to it in.

You need a microphone, and your browser will ask for it. It asks for the camera at the same time — you can refuse that and the conversation still works. It is a voice conversation with a face on the other end, not a video call of you.

By the second, and only while you are actually in a conversation. Loading the page, reading this, or leaving a tab open costs nothing.

You see a countdown throughout and a warning in the last minute, then it ends on its own. Nothing is lost — the summary and anything worth remembering are saved either way.

No. Each month starts fresh with your plan’s full allowance. The plan buys a month of access rather than a pot of credit, which is why it is priced the way it is.

3 minutes, once, when you create an account. No card needed. After that, talking needs a plan — from $19 a month for 20 minutes. See the plans.

Tell us and we will put them back. If a call never connected or cut out on our side, that is ours to fix, not yours to pay for.

Yes, and you are told so before every call. The recording becomes a short summary plus a handful of notes, so the next conversation starts where the last one ended instead of from nothing.

All of it, at any time. What it remembers lists every note — edit one, pin one, delete one, or wipe the lot. Your sessions has the summaries, and you can exclude any session from memory entirely.

No. What you say is used to serve your own sessions and nothing else. The detail is in the privacy notice.

Ask for a reset link and we will email you one. If it hasn’t arrived in a few minutes, check your spam folder before trying again.

Your account → Change plan. You keep the minutes you have paid for until the month ends, and you are not charged again.

Within 14 days, if you have barely used it, yes — in full and without giving a reason. The exact rule is on the refunds page.

At the bottom of your account. It cancels any subscription first, then deletes your profile, your session summaries and everything the analyst remembers. It cannot be undone.

Never. Payment is handled entirely by Stripe on their own pages — the card number never touches this site.

Email contact@aceaispark.com. Include the email address on your account, and roughly when the problem happened — that is usually enough to find it in the logs.

ACE AI Spark, Inc., 1111B S Governors Ave #88173, Dover, DE 19904, USA